If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you’re not happy with your purchase, just follow the short procedure below to print out a free return label – your shipping costs are prepaid.
With Badger Australia’s 365 day return policy, there are no special catches or exceptions.
All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
Return with Badger Australia – It’s Easy
- You can return your purchase for up to 365 days from the purchase date. If you purchase on 29/2 of a Leap Year, then you have until 29/2 the following Leap Year to return those orders. That’s four whole years! Woot!
- Return shipping is absolutely FREE.
- You will be provided with a pre-paid AUS Post label to return the purchase to us.
- Once your return is received and inspected by the fulfillment center, a credit will automatically be applied to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
How to ensure you receive a Full Refund
- Products must be in the condition you received them and in the original box and/or packaging.
- A Badger Australia tax invoice, or delivery docket must be packed with goods.
- If goods not returned in a resellable condition, a full refund may not apply. This includes the outside of boot packaging. Please wrap and/or box up boots on return.
- Custom items may not be returned for credit. This includes clothing that has had company logos put on them.
How to return a product:
- Complete the Returns Request form
- Wrap items up in satchel or box. (If returning boot/shoes, do not tape Returns Form to box, please wrap box up first)
- To return via Australia Post (FREE Postage) click here for paperwork
- To return via TNT click here for paperwork
Contact our Customer Service centre on 1300 305 275 Monday – Friday 8am – 5.00pm for more details or email [email protected]
Returns of product will be subject to the Badger Australia Standard Terms and Conditions of Sale. Download the Badger Australia Terms and Conditions PDF.