Return with Badger Australia – It’s Easy
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you’re not happy with your purchase, just follow the short procedure below to print out a free return label – your shipping costs are prepaid.
As easy as 1, 2, 3!
Badger Australia’s 365 day return policy doesn’t have any special catches or exceptions. By following the steps below, you can returns you goods for free, as easy as 1, 2 and 3!
- Put the returns items in the original Badger carton or satchel or another box you have handy. Make sure you seal the package completely, and please ensure shoe boxes are put inside another box or satchel for shipping.
- Print out the prepaid Australia Post returns slip. You can download this by clicking this link or the button below.
- Drop the parcel off at your nearest post office. Your return will be issued when we receive it into the Badger Warehouse!
If you have any questions or queries along the way, give one of the Team a call on 1300 305 275. We’d love to hear from you!
Badger’s Defects, Warranties and Returns Terms & Conditions
8. Delivery of Goods
8.3 At Badger’s sole discretion:
(b) the following conditions apply to returns:
(i) products must be in the condition the Client received them and in the original box and/or packaging;
(ii) a Badger Australia tax invoice, or delivery docket must be packed with the Goods;
(iii) all returns will need to be received and processed by the warehouse within three hundred and sixty-five (365) days of purchase; and
(iv) if the Goods are not returned in a resalable condition, a full refund may not apply. This includes the shoebox itself. Boots must be wrapped and/or boxed up for return.
15. Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA)
15.1 The Client must inspect the Goods on Delivery and must within seven (7) days of Delivery notify Badger in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote. The Client must notify any other alleged defect in the Goods as soon as reasonably possible after any such defect becomes evident. Upon such notification the Client must allow Badger to inspect the Goods.
15.2 Under applicable State, Territory and Commonwealth Law (including, without limitation the CCA), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the CCA) may be implied into these terms and conditions (NonExcluded Guarantees).
15.3 Badger acknowledges that nothing in these terms and conditions purports to modify or exclude the Non-Excluded Guarantees.
15.4 Except as expressly set out in these terms and conditions or in respect of the Non-Excluded Guarantees, Badger offers warranties for: (a) an unmatched twenty-four (24) month manufacturer’s warranty on all Badger Brands vests, jackets and trousers and includes manufacturing faults and/or defects (including torn seams and broken zips), but does not include general wear and tear damage; and (b) all footwear the Client purchases from Badger Australia is covered by an industry leading twelve (12) month warranty. This covers any manufacturing faults (i.e. sole delamination), but does not cover general wear and tear damage (i.e. torn fabric or leather stains).
15.5 Further to clause 15.4, Badger’s liability in respect of Non-Excluded Guarantees is limited to the fullest extent permitted by law.
15.6 If the Client is a consumer within the meaning of the CCA, Badger’s liability is limited to the extent permitted by section 64A of Schedule 2.
15.7 If Badger is required to replace the Goods under this clause or the CCA, but is unable to do so, Badger may refund any money the Client has paid for the Goods.
15.8 If the Client is not a consumer within the meaning of the CCA, Badger’s liability for any defect or damage in the Goods is: (a) limited to the value of any express warranty or warranty card provided to the Client by Badger at Badger’s sole discretion; (b) limited to any warranty to which Badger is entitled, if Badger did not manufacture the Goods; (c) otherwise negated absolutely.
15.9 Subject to this clause 15, returns will only be accepted provided that: (a) the Client has complied with the provisions of clause 15.1; and (b) Badger has agreed that the Goods are defective; and (c) the Goods are returned within a reasonable time at the Client’s cost (if that cost is not significant); and (d) the Goods are returned in as close a condition to that in which they were delivered as is possible.
15.10 Notwithstanding clauses 15.1 to 15.9 but subject to the CCA, Badger shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of: (a) the Client failing to properly maintain or store any Goods; (b) the Client using the Goods for any purpose other than that for which they were designed; (c) the Client continuing the use of any Goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user; (d) the Client failing to follow any instructions or guidelines provided by Badger; (e) fair wear and tear, any accident, or act of God.
15.11 Badger may in its absolute discretion accept non-defective Goods for return in which case Badger may require the Client to pay handling fees of up to twenty percent (20%) of the value of the returned Goods plus any freight costs.
15.12 Notwithstanding anything contained in this clause if Badger is required by a law to accept a return, then Badger will only accept a return on the conditions imposed by that law.
15.13 Subject to clause 15.1, customised, including items that has had the Client’s logo’s put on, or Goods made or ordered to the Client’s specifications are not acceptable for credit or return.
To view the complete Terms & Conditions click here.